Refund Policy

Last updated: October 18, 2026

The short version: We offer a 7-day, no-questions-asked refund on all digital products. Email [email protected] with your order ID within 7 days of purchase and we will process it.

1. The 7-day refund window

Every digital product sold by VisionQuantech (Claude skills, prompt packs, templates, agent templates) comes with a 7-day refund guarantee, starting from the date of purchase. If the product is not what you expected, you can request a full refund within this window — no questions asked, no forms to fill beyond your order details.

2. How to request a refund

Email [email protected] with the subject line "Refund request".
Include your Paddle order ID (found in your purchase confirmation email) and the email address used at checkout.
Optionally, tell us what didn't work for you — it helps us improve, but it is not required.

We acknowledge refund requests within 1 business day.

3. How refunds are processed

All payments are handled by Paddle, our merchant of record. Once we approve your request, the refund is issued through Paddle back to your original payment method. Depending on your bank or card issuer, the refunded amount typically appears within 5–10 business days. Paddle will send you a confirmation email when the refund is issued.

4. Exceptions

Because our products are digital downloads that cannot be "returned", the 7-day window is firm. After 7 days from purchase, refund requests are considered case by case and may be declined, particularly where:

The product files were downloaded and used extensively in production work over a sustained period.
The request is made more than 30 days after purchase.
There is evidence of abuse of the refund policy (for example, repeated purchase-and-refund cycles).

We handle every late request fairly and in good faith — if something genuinely went wrong (a corrupted download, a billing error, a duplicate charge), contact us and we will make it right regardless of timing.

5. Non-refundable items

Custom services already delivered (for example, completed consulting or done-for-you builds) are not covered by this policy; service engagements have their own agreements.
Free products, by definition, have nothing to refund.

6. Chargebacks

If you file a chargeback with your bank instead of contacting us first, we will still honor legitimate refund requests — but the chargeback process is slower for everyone and may delay resolution. Please email us first; we act fast.

7. Questions

Anything unclear? Email [email protected] — we reply within one business day.